These are examples of how specific projects unfolded, from the goals that triggered them, through the approaches I used to achieve the goals, to the results and business impact of my work.
(For higher level, less detailed examples, see Case Studies.)
Understanding user needs and the context in which technology will be serving users.
Getting specific feedback from large numbers of current or potential users.
Evaluating usability and user experience through user feedback and recorded behavior.
Evaluating usability and user experience through user feedback, observed behavior, and realtime expert observation and discussion.
Evaluating usability and user experience through expert feedback.
Iterating ideas for how new or improved technology might interact with users.
Working out detailed interaction design, e.g. organization, labeling, interactions, and some content.
Refining a prototype that looks and interacts very much like the real system will.