Michael Siepmann PhD

Serve Users Better

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TESTING SCRATCHPAD

All  |  Interaction Design  |  User Research  |  All

Case Study

Supportive email errors

Supportive email errors
Situation: An innovative startup's business model depended on demonstrably improving the user experience of email delivery error messages, while tactfully including an ad.  Intervention...
Intervention: Interaction design for email delivery error messages and supporting web site. Creation of a tool for designing message content. User research for ongoing user feedback and to measure user experience improvement.  Resolution...
Resolution: Research demonstrated a greatly improved user experience, with users rating their emotional reactions as much more positive and the message explanations as much better, compared to traditional email delivery error messages.  Situation...
More work examples

Testimonials

"You did a fantastic job with the project and the report. I really appreciate the way you dug into the tool ... and applied best practices."  [+]
"You did a fantastic job with the project and the report. I really appreciate the way you dug into the tool to learn it, drove the definition of the test cases, managed all the demands and expectations, and applied best practices. (Jennifer Lee Carlson, March 2018)"
Jennifer Lee Carlson, User Experience Manager, Cisco Systems
Jennifer Lee Carlson
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Talk

“Usability in Healthcare: Ability to Use is the Tip of the Iceberg”

Slides

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