Michael Siepmann PhD

Serve Users Better

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TESTING SCRATCHPAD

All  |  Interaction Design  |  User Research  |  All

Contact Me

Call or text 303 835 0501 or email

Case Study

Supportive email errors

Supportive email errors
Situation: An innovative startup's business model depended on demonstrably improving the user experience of email delivery error messages, while tactfully including an ad.  Intervention...
Intervention: Interaction design for email delivery error messages and supporting web site. Creation of a tool for designing message content. User research for ongoing user feedback and to measure user experience improvement.  Resolution...
Resolution: Research demonstrated a greatly improved user experience, with users rating their emotional reactions as much more positive and the message explanations as much better, compared to traditional email delivery error messages.  Situation...
More work examples

Testimonials

"Michael did an absolutely exceptional job ... We would really have been lost without him!"  [+]
"Michael did an absolutely exceptional job on the QORA wholesale ordering web application. His human factors engineering proficiency and skills were invaluable and he created a great team spirit with his professionalism and leadership abilities. We would really have been lost without him!"
Wendy Sticka, Project Manager, Qwest Communications
Wendy Sticka
More testimonials

Talk

“Usability in Healthcare: Ability to Use is the Tip of the Iceberg”

Slides

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